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Connection Not Responding

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#1 mitchellpurdie



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Posted 28 February 2019 - 12:01 AM

I am running the latest beta version of Clarity on my Mac which is running OSX Mohave through a USB to USB-C adapter to a VX20 wing.
Clarity recognises the wing and the DMX outputs appear under the connections section in the bottom left section however when I select DMX A, B, C or D, nothing happens and the is no green light on the outputs. The firmware version is 1.15.

Does anyone know a fix for this?
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#2 bman63


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Posted 04 March 2019 - 05:07 AM

Oh, my QX2 worked just fine.

Maybe it did warn you about the 1.15 is to old? Mine did that ones the first time and nothing worked but i started all over again and then it worked fine.

Did you do all things in installation? Drag Clarity to application folder, install Sentinel Runtime? 

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#3 LSC TechSupport

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Posted 12 March 2019 - 06:42 PM



It would be worth trying v1.20 firmware in the wing and see if it helps or not.


We have tested here with USB-C adaptors and not seen any problem.


What version of the Beta are you using?

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Richie Mickan
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