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Lx300 And View Sonic Td2220


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#1 Wes Rutland

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Posted 20 May 2014 - 09:53 PM

Hey guys, Wes here. So I've got my lx300 hooked up with the recommended viewsonic touchscreen that is recommended by Lsc and I'm having some weird issues with the touch. It's connected via dvi and USB. The screen is correct and the screen will register a touch but will not track the movement. In other words if the mouse was on the internal touchscreen and I tap the external touchscreen the mouse click registers wherever the mouse currently is. But does not move the mouse to the external touchscreen. I've tried calibrating in the lx tools and still nothing. I bought 2 of these monitors new and both are doing the same exact thing so I don't think it's a hardware problem. I would appreciate any insight you may have.
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#2 LSC TechSupport

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Posted 21 May 2014 - 01:51 AM

Very strange, it works fine on my LX300 in the office.

 

I presume you are running SP014?

 

Where are you located? Can you get an internet connection to the console so that we can log in and do some remote diagnostics?


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#3 Wes Rutland

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Posted 21 May 2014 - 06:42 AM

I sure can. Let me know a good schedule for you. I'm in fl USA. I know we are on different time schedules, but I can set it up and leave it running.
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#4 LSC TechSupport

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Posted 21 May 2014 - 07:15 PM

OK I will talk to the R&D guys and we will get back to you.


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#5 LSC TechSupport

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Posted 22 May 2014 - 07:57 PM

Hi Wes,

 

I have given your details to Dejan in our R&D department. He will email you at CSPG early next week.


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